Refund policy

Returns & Refunds – 7 Day Guarantee
Your satisfaction is our priority at Eleven. If for any reason you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order — no stress, no hassle.
✅ Eligibility for Returns
To qualify for a return, items must be:
Unworn, unused, and in perfect condition
Returned with original tags and packaging
Free from perfumes, stains, or any signs of wear
We reserve the right to refuse returns that do not meet these standards.
💳 Easy Refunds
Once your return is received and inspected:
Your refund will be approved within 48 hours
Funds will be returned to your original payment method within 5–7 business days
Good to know: If your item arrives damaged or incorrect, we will cover all return shipping costs.
🔁 Exchanges Made Simple
Need a different size or item? We’re happy to exchange it for you, subject to product availability.
🚚 Return Shipping
Returns due to preference: Customer covers shipping fees.
Returns due to our error: We handle the cost بالكامل (100% covered by us).
❌ Non-Returnable Items
Clearance or final sale items
Customized or altered designs
📩 Start a Return
Our support team is ready to assist you.
Email: [Insert Email]
WhatsApp: [Insert Number]
Please include your order number for faster service.